Insurance Claims FAQ
Q. How do I know whether my roof has hail damage?
A: During a hailstorm, even small hail can cause enough damage to shingles to lead to future leaks. However, not all hail damage is obvious to the untrained eye. It’s always best to have your roof inspected by a professional roofing contractor to determine if there is enough damage to warrant filing an insurance claim.
Q: My neighbor’s insurance company paid for a full roof replacement, but my insurance company is only paying for part of my roof. Why?
A: In a storm, different houses are damaged to different degrees. Your neighbor’s house may have sustained considerable damage, while your house had only minor damage. It’s important to have a roofing professional inspect your roof to ensure all damage is found and the insurance adjuster documents it. US Roofing LLC is available to assist your insurance adjuster with damage assessment, measurements and photographs.
Q: What if the estimate you give me is higher than the estimate from my insurance company?
A: Sometimes insurance adjusters miss something in the scope of work to be completed. In this case, we can almost always reach an agreement with the insurance company by submitting a “supplement,” with evidence in the form of measurements, pictures and paperwork. They will review the supplement and, if approved, release the additional money needed to cover the repairs.
Q: Why did the insurance company deduct my deductible from the check they sent?
A: Your insurance company will subtract your deductible, or the amount you are responsible for paying the contractor who makes the repairs, from the insurance claim total. You will pay the deductible directly to the roofing contractor. The balance remaining after the deductible is what your insurance company will pay out for the claim.